Customer Service Representative
About the role
Florida Veterinary Referral Center (FVRC) in Estero, FL is seeking an experienced Veterinary Client Care Representative to join its specialty and emergency hospital. This role is ideal for a client service professional who can provide a calm, compassionate experience for clients during stressful moments while working closely with a supportive medical team.
You'll help clients and their pets navigate emergency and specialty care while supporting check‑in, phone communication, care coordination, and the day‑to‑day flow of a busy veterinary hospital.
FVRC is a specialty and emergency veterinary hospital where collaboration and teamwork are central to excellent patient and client care. Client Care Representatives connect clients and their pets with the medical team, supporting patient check‑in, phone communication, care coordination, and smooth hospital operation. FVRC is committed to creating a supportive environment where team members can contribute, grow, and make a meaningful difference.
The hospital is located in Estero, FL, offering convenient access to Southwest Florida communities, Gulf Coast beaches, outdoor recreation, and the greater Fort Myers and Naples areas.
Ethos Veterinary Health, part of the NVA Group, operates a network of 140 specialty and emergency hospitals where science advances, standards are elevated, and innovation is practiced daily. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery, with mentorship as a two‑way street to grow clinically, professionally, and personally.
Responsibilities
- Welcome clients and their pets with a calm, compassionate, and professional approach
- Check in patients and assist clients as they navigate emergency and specialty care
- Answer phones and help connect clients with the appropriate members of the medical team
- Coordinate client communication and patient care information
- Support the medical team by helping maintain an organized and efficient client service area
- Manage multiple priorities in a fast‑paced emergency and specialty environment
- Use hospital technology and software systems to accurately document and communicate information
- Work closely with teammates to ensure clients receive clear, compassionate, and timely support
- Help maintain a positive and collaborative hospital environment
Qualifications
- 1–2 years of experience in veterinary medicine required
- Emergency or specialty veterinary experience preferred
- Fluent English speaking and reading skills required