Customer Service Representative

About the role

Be the first smile clients see, the voice they trust, and the heart of our front desk at Grace Animal Hospital. We’re a full-service veterinary clinic offering wellness care, surgery, urgent care, and fear-free visits with cutting-edge technology and a close-knit, supportive team. We deliver gold-standard care while making every client and patient feel seen, heard, and valued.

Responsibilities

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

Requirements

• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-oriented, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time
• 8-10-hour shifts
• Rotating weekends
• No holidays

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Grace Animal Hospital is partnered with Encore Vet Group, offering shared resources, veterinary business management expertise, and a focus on supporting team members in advancing their careers.