Customer Service Representative

About the role

The Customer Service Representative at Mint Hill Animal Hospital plays a crucial role in leading with compassion, connection, and care. Reporting to the Director of Operations, this position is responsible for providing warm, efficient, and energetic service to clients and patients.

Responsibilities

• Create positive experiences from the first phone call to checkout
• Keep appointments, records, and communications running smoothly
• Remain calm and professional during busy periods
• Learn and navigate veterinary software and digital communication tools
• Show compassion and empathy when helping pet owners through stressful situations
• Work collaboratively and support your teammates

Requirements

• People-oriented with a passion for creating positive experiences
• Organized and detail-oriented
• Comfortable learning and using veterinary software and digital communication tools
• Compassionate and empathetic
• Collaborative and supportive

Qualifications

• Bachelor's degree in a related field preferred
• Experience in customer service or a related field
• Strong organizational and communication skills
• Ability to multitask and remain calm under pressure

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of veterinary software and digital communication tools

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• A 401(k) with up to 5% company match

Pay

Competitive pay, based on experience

Schedule

Full-time position