Customer Service Representative
Elias Industries is a growing, family-owned company founded in 1954. With a strong focus on customer satisfaction, quality, and speed to market, Elias Industries transforms the service industry through its portfolio of brands, including Tapco® (an OEM distributor for the plumbing industry) and AMI (supporting non-OEM business for independent plumbers and small businesses). The company values flexibility, in-person collaboration, and a supportive work atmosphere, with locations outside Pittsburgh, Pennsylvania, and a satellite office in Marietta, Georgia.
About the role
In this role, you are responsible for all aspects of the customer experience. You will drive customer engagement and support, enhance service quality, and maintain a customer-centric culture. This is an in-person, hourly, part-time position requiring 20–30 hours per week, with flexibility to cover vacations and days off. The schedule is adaptable but must ensure coverage during business hours, typically 4–5 hours per day (up to 8 hours when covering for time off).
Responsibilities
- Entering sales orders and quotes
- Handling phone calls, RMAs, and order status inquiries
- Resolving mis-ships, lost packages, and shortages
- Providing tracking information to customers
- Monitoring and responding to chats on Sales IQ and live chat platforms
- Adding customers to the portal and engaging via chatbot
- Maintaining an organized and satisfying customer experience
- Collaborating cross-functionally on special and ad-hoc projects
Requirements
- 2+ years in a customer service role
- Innate drive to improve customer experience
- Excellent written and verbal communication skills for all organizational levels
- Comfortable working in a KPI/target-oriented and team-based environment
- Ability to foster a positive, inclusive, and motivating work environment
- High school diploma, alternative experience, or bachelor’s degree preferred
Pay
$18–$20 per hour, depending on experience.
Schedule
Part-time, 20–30 hours per week, with flexibility to cover business hours (typically 4–5 hours/day, up to 8 hours when needed).