CUSTOMER SERVICE REPRESENTATIVE

About the role

This seasonal customer service representative will serve as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. The role works directly with customers via phone and email to assist with product, order, return, and warranty claim questions, supporting the increased volume of contacts received during the active winter season.

Responsibilities

• Supports all Elevate Outdoor Collective brands
• Answers customer phone calls in a timely manner
• Responds to online order, return, and product questions sent via email or form through the Front application
• Understands product lines to assist customers with technical and non-technical questions in support of finding the right product for their needs
• Understands and follows standard operating procedures for order, online return, and warranty claim management
• Processes requests for Return Authorizations and issues RAs in compliance with Elevate return window and policies
• Assists customers with delivery issues, misships, and pricing errors
• Provides excellent customer service to consumers through strong verbal and written communication skills
• Maintains product knowledge through clinics, company events, and industry publications
• Communicates regularly with supervisor regarding workload and issues as they arise

Minimum Qualifications

• High school diploma or GED
• Genuine interest and understanding of the Elevate Outdoor Collective collection of products and sports served
• Ability to function well in a fast-paced environment and meet multiple deadlines
• Ability to work well in a team environment and cross-functionally
• Comfortable working independently and staying on task without supervision
• Two years of customer relations experience
• Experience with Microsoft Office: Word, Excel, Outlook
• Excellent verbal and written communication skills
• Solid time management and project management skills

Preferred Qualifications

• Experience with one or more of the Elevate Outdoor Collective brand collection and/or sporting goods products
• 2–3 years of experience with outdoor retail sporting goods
• Previous customer service experience

Physical Requirements

• Ability to see, speak, and hear
• Ability to sit in front of a computer for long periods of time
• Ability to enter data for long periods of time