Customer Service Representative

Job Description

The Customer Service Representative is involved in all facets of customer interaction and order processing and serves as the first point of customer contact. The primary responsibility is to create a positive experience for every customer by diligently and timely responding to all inquiries. Equally important, the CSR will perform order related activities such as order entry from various sources, customer sales support, full life-cycle order management, specific account creation and management, and occasional coverage for team members out of office. The CSR will assist with other customer service functions and sales support activities as requested.

Qualifications

• Experience, Competencies and Education: Customer service experience with a solid understanding of Microsoft Suite applications and navigating multiple ecommerce portals. Desired Education Level: BS/BA degree from a four-year accredited college preferred; or two years related experience and/or training; or equivalent combination of education and experience.
• Outstanding customer service ethic with a strong sense of urgency. Assertive in seeking answers to questions and willing to respond to customers inquiries.
• Ability to clearly, accurately and appropriately communicate with customers by email/phone. Exceptional time management skills and prioritization skills. Excellent problem-solving skills and ability to apply common sense. Effective interpersonal skills and relationship-building skills. Ability to work independently and collaboratively to achieve goals. Ability to multi-task in a fast-paced environment with high degree of accuracy.
• Commitment to Excellence, strives to set exceptional performance standards for all tasks. Understanding customer’s needs and identifying sales opportunities. Identifying leads for new long-term sales opportunities. Develop accounts by checking customer’s buying history, suggesting related and new items.

Compensation & Benefits

• Eco-Products offers a competitive wage and outstanding benefits package to eligible employees. The benefits include medical, dental, and vision coverage, life and disability insurance, sick and vacation paid leave, wellness incentive program, holiday pay, 401(k) with Company contribution, and an alternative transportation incentive program.

Company Benefits

• Benefits: Comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health.
• Community Engagement: Support for organizations whose missions promote sustainability initiatives or address food and hunger needs. Encouragement of facility level support of activities in the communities where our employees live and work.
• Training and Development: Opportunities for advancement through company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Equal Employment Opportunity

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.