Customer Service Representative

About the role

Doodie Calls LLC is the premier portable sanitation service provider, known for delivering efficient and reliable service. We believe each staff member plays a vital role in our success and foster an environment of mutual respect. Our goal is to see our employees thrive and grow, as their success is our success. Whether in the field, our dispatch team, district managers, or office manager, we are consistently available to provide support and guidance. We believe in the power of collaboration and mutual support.

Key Responsibilities

• Handles inbound and outbound calls
• Respond to customer inquiries and complaints in a timely and professional manner
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
• Provide product and service information to customers
• Collaborate with other departments to ensure customer needs are met
• Identify opportunities to improve customer service and make recommendations to management
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications

• Proven customer support experience or experience as a client service representative, minimum of 2 years preferred
• Good communication, interpersonal skills, presentation and active listening skills
• Customer oriented and able to adapt/respond to different types of characters
• Strong problem-solving abilities
• Proficiency in Microsoft Office and CRM software
• Bilingual: Fluent in English and Spanish (preferred)
• Demonstrates a knowledge of Company Rules & Regulations, and makes sure facility remains in compliance with regulatory agencies
• Attention to detail
• Able to multi-task, prioritize, and manage time effectively
• Able to work independently and as part of a team
• Self-motivated / self-starter
• Positive attitude
• Able to follow directions
• Able to work in a fast-paced environment
• Hard worker, punctual and reliable
• Self-motivated / self-starter

Benefits

• 401(k) & 401(k) matching
• Health Insurance
• Dental Insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee Assistance Program
• Supplemental Plans

Pay

$15 - $18 per hour