Customer Service Representative

About the Role

We are a local husband and wife-run company in Jacksonville, FL. We love our employees and treat everyone like family. This is an opportunity to grow professionally through our unique Management Development Program, which trains and certifies all Assistant Managers. Whether you have limited experience or previous management skills, this program will prepare you for success—with self-paced learning and fast-tracking options for experienced candidates.

Our program also opens doors to franchising opportunities. Only store managers who have successfully led a Domino’s Pizza location for at least a year are eligible to apply for a franchise, making business ownership a realistic goal for many of our General Managers.

If you’re a natural leader who thrives on ensuring things run smoothly—both at home and at work—this role is for you. As an Assistant Manager, you’ll oversee operations, mentor your team, and help us maintain our reputation as the best in pizza delivery.

Responsibilities

• Oversee all aspects of store operations during your shift, including cost controls, inventory, cash management, and customer relations.
• Set a positive example by adhering to all policies and procedures 100% of the time and ensuring your team does the same.
• Operate equipment, stock ingredients, prepare products, and process telephone orders.
• Maintain cleanliness of equipment and facility on a daily basis.

Requirements

• Strong judgment, math, and multitasking skills.
• Ability to comprehend and give clear written and verbal instructions.
• Proficiency in basic arithmetic (addition, subtraction, multiplication, division) and making accurate monetary change.
• Verbal, writing, and telephone skills to process orders efficiently.
• Motor coordination for rapid, precise movements (e.g., entering orders via keyboard or touch screen).

Benefits & Opportunities

• Paid training through our Management Development Program.
• Pathway to advancement: Many team members start as delivery drivers and progress to management, general management, or franchise ownership.
• Inclusive environment that values diversity and supports all team members in reaching their full potential.