Customer Service Representative

About the role

We're looking for a Customer Service Representative (CSR) who not only excels at helping others but also shares our core values. You'll be the face of our company, ensuring our customers have a seamless and positive experience every time they reach out.

Core Values

• Selfless Service: We put the needs of our customers first, always striving to go above and beyond to make a positive impact.
• Understanding: We listen with empathy and strive to fully understand our customers' concerns to provide tailored solutions.
• Commitment: We are dedicated to our customers and our team, always giving our best to deliver high-quality service.
• Accountability: We take ownership of our actions and work to maintain the trust of our customers and colleagues.
• Ambition: We continuously seek to grow, improve, and achieve excellence in all that we do.

Responsibilities

• Delivering a world-class customer experience over phone, text, email, chat, and in-person.
• Using ServiceTitan to schedule service appointments and installations.
• Answering inquiries, resolving issues, and offering tailored solutions.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Communicating clearly and compassionately to help customers feel heard and supported.
• Collaborating with field technicians and other departments to get the job done right.
• Documenting customer interactions and updating records in our system.
• Assisting with various general office and administrative tasks as needed to support day-to-day operations.
• Handling light cashier duties, including processing transactions for customers that purchase items over the counter.

Qualifications

• Previous experience in customer service or as a dispatcher preferred.
• Previous experience using ServiceTitan a plus (but we'll train the right person)!
• A confident, calm, and kind communicator.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and handle high volumes of customer inquiries.
• Strong attention to detail and ability to work independently and as a team.
• Must be comfortable using computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Benefits

• Competitive pay
• Health insurance and elective insurances
• Paid time off and paid holidays
• Employee discounts
• Dynamic and supportive work environment and culture
• Bonuses, commission, referral program, & incentives
• Personal and professional growth opportunities
• Never work a Sunday
• Paid training