Customer Service Representative

About the role

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent
• 0–12 months of system, data entry, or reporting experience
• 0–12 months of warehouse experience (preferred)
• Exceptional email communication skills along with data organization
• Skill with Outlook and Excel required

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Pay

$18.45 per hour

Schedule

1st Shift, 9:00 AM – 5:00 PM, Monday – Friday