Customer Service Representative

About the Role

DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team!

Responsibilities

• Work and communicate with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations
• May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors

Minimum Qualifications

• High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
• OR One year of experience in a customer service setting communicating information
• OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent

Preferred Qualifications

• Prior experience in Public Health setting
• Ability to troubleshoot payments
• Proficient use of the Patient care management system-insight
• Fee collection
• Cash draw close out and Cash draw reports

Benefits

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for eligible positions after probation

Pay & Schedule

• Salary: $35,007.80 Annually / Pay Grade F / Job Code GST120
• Location: T.O. Vinson Health Center
• Division/Department: Clinical Services
• Job Type: Full Time Salaried
• Core working hours: M-F 8:15am-5pm