Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our growing team. The Customer Service Representative will serve as the first point of contact for insurance adjusters and policyholders who have been displaced from their homes following a loss. Their ability to provide compassionate service, manage multiple priorities, and communicate effectively will directly impact families during some of the most challenging times in their lives.

Compensation

$18.00/hr. (approx. $37,440.00/yr.) plus monthly KPI-based bonus

Training

Approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period.

Regular Schedule

Monday–Friday, 9:00 AM – 5:30 PM

Hybrid

(eligible after 3 month training period, based on consistent performance) 1 day in office, 4 days remote per week

Computer and phone equipment

Will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

Duties/Responsibilities

• Serve as the primary point of contact for insurance adjusters requesting temporary housing services.
• Receive and process hotel and temporary housing requests.
• Manage a high volume of inbound and outbound phone calls and email communications.
• Accurately document claim activity and customer interactions in Salesforce.
• Cookordinate with internal departments to ensure timely claim handling.
• Resolve customer questions with professionalism, urgency, and empathy.
• Maintain accurate records while meeting quality and productivity expectations.
• Deliver exceptional customer service during every interaction.

Qualifications

• High school diploma or GED
• Minimum 6 months of customer service experience
• Excellent verbal and written communication skills
• Typing speed of 40 WPM or greater
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to learn multiple systems quickly
• Strong candidates will possess a stable work history with a proven record of reliability and excellent attendance
• Compassion and enjoyment from helping customers through difficult situations
• Self-motivation and ability to work independently in a hybrid environment
• Ability to prioritize competing tasks while maintaining accuracy and quality
• Coachability and acceptance of feedback, a commitment to continuous learning and development
• Ability to thrive in a collaborative, team-oriented culture