Customer Service Representative

About the role

The Customer Service Representative will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Communicate with customers about promotions, discounts, and available services.

Qualifications

• Minimum of 1-2 years of experience in customer service, preferably in the Plumbing or HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Able to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Able to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Benefits

• 401(k) Retirement Plan
• Comprehensive Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)

Pay

PAY RATE: $18-$24 (DOE)

Schedule

MONDAY - FRIDAY

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