Customer Service Representative

About the role

Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Seguin Family Practice Center location.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Check in/out patients and verify insurance eligibility for a fast-paced center.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling.
• Data entry of client information into Electronic Health Records (EHR).