Customer Service Representative

About the Role

As a Customer Service Representative (CSR) at CheckSmart in Reynoldsburg, OH, you’ll help community members access essential financial solutions. This dynamic entry-level position offers hands-on training, coaching, and opportunities for advancement within a fast-growing, impact-driven company.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process transactions (e.g., check cashing, money transfers, payments) with accuracy.
• Offer personalized financial services tailored to customer needs.
• Enter and maintain customer information in the Point of Sale (POS) system.
• Conduct daily call campaigns to generate new business.
• Assist with account management, collections, and appointment scheduling.
• Perform duties outside the office, such as vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain store appearance, cleanliness, and security protocols.
• Uphold compliance with company policies and applicable laws.
• Engage in ongoing training and stay updated on product/process changes.
• Work efficiently in a fast-paced environment, managing multiple tasks.
• Conduct additional tasks as directed by leadership.
• Maintain regular, in-person attendance, including weekends, with a minimum 40-hour workweek.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Attention to detail and accurate data entry skills.
• Proficiency with phones, POS systems, Microsoft Office, and computers.
• Minimum age of 18 (19 in Alabama).
• Ability to pass a background check.
• Physical ability to stand up to 90% of the time, lift up to 25 pounds, and operate mechanical controls.

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling or vault management experience.
• Bilingual (English/Spanish) skills, required in certain locations.
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).

Pay

The hourly wage for this position is $15.00–$18.25.

Benefits

• Paid on-the-job training and comprehensive new hire program.
• Access to e-learning modules for professional and personal development.
• Cross-brand training for opportunities across eleven brands.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance with telemedicine and HSA/FSA options.
• 401(k) with generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching.
• Discount Marketplace for nationwide and local retailers.
• Paid time off, starting with 12 days in the first year.
• Business casual dress code, including jeans and sneakers.

Schedule

Full-time, minimum 40 hours per week, including weekends. Store hours and schedules may vary.