Customer Service Representative

About the role

We are a rapidly growing telecommunications company in Cold Spring, KY, seeking enthusiastic and dependable Customer Service Representatives.

Responsibilities

• Provide excellent customer service to our consumers through phone and in-person interactions.
• Handle transactions, process refunds, and troubleshoot questions and inquiries about our products and services.
• Quickly learn and utilize our web-based software and databases.
• Communicate effectively both verbally and in writing.
• Work independently and collaboratively in a dynamic, fast-paced environment.
• Think critically and solve problems efficiently.
• Use basic computer skills and processes proficiently.
• Have a positive attitude and be courteous in all interactions.
• Listen attentively to customers' needs and concerns with empathy.
• Be patient and maintain a professional tone and demeanor.
• Be open to feedback and willing to improve job knowledge and service delivery.
• Spanish speaking is a plus but not required.

Qualifications

• Pass a background check.
• Meet required tasks, call lengths, and customer service expectations.
• Reliable transportation.
• Strong verbal and written communication skills.
• Dependable and punctual.
• Flexible in scheduling.
• Proficient in MS Office Business applications (Word, Excel, Outlook).

Benefits

• Full-time position, 12:30pm-9pm; rotating Saturday shifts 10am-6pm.
• Seasonal employment.
• Paid time off (PTO).
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).