Customer Service Representative

About the role

Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned.

Responsibilities

• Succeed in handling high volume inbound & outbound customer service calls
• Respond to e-mail inquiries
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable
• Provide stellar customer service with a can-do attitude
• Successfully meet KPI performance metrics

Requirements

• A High School Diploma or GED
• At least 1 year customer service call center experience, industry experience is a plus
• Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
• Experience using CRM systems- Service Titan & Dialpad experience is a plus
• Strong critical thinking skills and attention to detail

Qualifications

• Fluent in reading, writing and speaking English, Spanish is a plus
• Must be able to sit for long periods of time

Skills

• Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
• Experience using CRM systems- Service Titan & Dialpad experience is a plus
• Strong critical thinking skills and attention to detail

Benefits

• Competitive Pay! $17-19 per hour plus commission
• Excellent Schedules!
• Dedicated on-going training, support, and career growth
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off!
• Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
• 401K Retirement Plan with company match!
• Start contributing and earning that company match right away!
• Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more