Customer Service Representative

About the role

Clopay Corporation, North America's largest residential and commercial garage door manufacturer, has an opening for a Customer Service Representative in our Orlando location.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls
• Assist in pricing of quotes and orders under automation system controls
• Balance daily invoice edit
• Audit open order reports weekly
• Follow up on customers' claims for credit
• Manage all system invoicing on COD and open-term accounts
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables
• Distribute all incoming and outgoing mail
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters
• Various administrative duties

Requirements

• High school degree required
• Minimum of 3-5 years of customer service experience, preferably in a manufacturing environment
• Basic computer skills required with familiarity of Microsoft Office Products
• Previous clerical or office experience is beneficial

Why Choose a Career With Us?

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries
• A Culture of "What's Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team
• A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more
• Commitment to Innovation: We aren't just keeping up with industry trends; we're setting them—whether it's our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work
• Community Focused: Our success is linked to the well-being of our neighbors and communities—through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work