Customer Service Representative

About the role

Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

Responsibilities

• Receives and processes various payments through payment windows.
• Processes applications for initiation, transfer, and/or discontinuance of utility services, including entering customer information into the computer, assigning services, and generating appropriate service orders.
• Responsible for reconciling own cash drawer daily.
• Prepares and delivers various bank deposits.
• Prepares cut off list.
• Processes and distributes NSF checks and accompanying documentation.
• Inventories office supplies.
• Answers inquiries from the public.
• Responsible for the opening and closing of the cash vault.
• Performs such other duties as may be assigned.

Requirements

• High school graduation or equivalent.
• Experience in customer service.
• One year of related experience including cash handling and reconciliation.
• Computer experience preferred.
• Must be bondable.

Skills

• Demonstrated ability to learn standard computer spreadsheet operation.
• Ability to perform a volume of numerical detail work with speed and accuracy.
• Ability to make mathematical computations with and without mechanical assistance.
• Maintain positive attitude and accurate work habits during stressful interactions with the public.
• Prepare financial and other records in a systematic, neat, legible manner.
• Make changes accurately.
• Multitask and work in a fast‑paced environment.
• Establish and maintain effective working relationships with co‑workers.
• Work with members of the public in a pleasant and courteous manner.
• Follow complex instructions.

Pay

Pay group: U5; City of Seguin pay schedule. Salary: $21.31 per hour.