Customer Service Representative

About the role

This position provides general clerical and customer service support to an assigned division, offering professional, effective, and efficient public service assistance to the general public, and supporting accounting and revenue receipt operations.

Responsibilities

• Adhere to assigned work schedule and follow city and department attendance policies and procedures.
• Assist with billing and collection of services, prepare and process billings and deposits, and assist with meter reading and account adjustments.
• Prepare and distribute work orders, memorandums, correspondence, reports, public notices, permits, and documents as assigned.
• Screen and direct calls and visitors, answer questions, provide information, and refer complaints and questions to appropriate staff members.
• Collect, sort, and distribute incoming and outgoing mail; collect and process payments; prepare and record information for the computer system; maintain files and records; and prepare account materials for distribution.
• Accurately enter and verify data for the computer system; prepare receipts for returned checks; prepare additional deposits; and perform other duties as assigned.

Requirements

• High School Diploma/GED
• Six (6) months of prior work experience in a customer service role
• Valid driver’s license

Qualifications

• Complies with the Code of Conduct and Rules of Behavior
• Proficient in using a variety of office equipment and software
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize responsibilities
• Knowledge of city and department processes and procedures

Skills

• Customer service skills
• Accounting and billing knowledge
• Computer literacy, including Microsoft Office applications
• Basic math and financial management skills

Benefits

The City of Mesquite offers a range of benefits including:

• Zero Premium, Employee Only Benefits
• High Deductible Medical Plan
• Dental HMO Plan
• Vision Plan
• Life Insurance
• Supplemental Life, AD&D Insurance, Cancer Insurance, and Long-Term Disability
• Texas Municipal Retirement System (TMRS)
• Flexible Spending Account (Tax Saver Program)
• Deferred Compensation Plans
• Paid Holidays, Paid Vacation, Sick Leave, and Personal Leave

Pay

$15.75 hourly minimum - $16.63 hourly midpoint (Depending on qualifications)

Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m.