Customer Service Representative

Schedule

• Averages 20 hours per week
• Generally Monday through Friday between 8 a.m. and 6 p.m.
• Flexibility for scheduled City events

Responsibilities

• Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership
• Checks availability and assists individuals over the phone or in person with facility reservations
• Explains rules and policies
• Obtains necessary contact information from customer
• Collections and enters payments, balances drawer and submits cash journal reports
• Contact customers when issues arise
• Communicates with Building Services staff regarding rental changes
• Maintains clean and organized workspace
• Answers phone, email and assists walk-in visitors
• Follows up with renters and customers who have balances and paperwork due
• Scans and files documents

Qualifications

• High school diploma or G.E.D.
• At least two years of customer service experience

Physical And Environmental Factors

• Work is performed in a busy environment
• Requires the ability to sit for prolonged periods
• Requires mobility to move about the parks and recreation facilities as needed
• Requires visual acuity to review information for accuracy and thoroughness of the work assigned

Pay

The rate of pay is $18.96 per hour.

Benefits

Offers of employment are contingent upon successfully passing a drug screen and background check.

Application

To apply, submit an online application. Applications will be reviewed as they are received.