Customer Service Representative

About the role

The City of Elk Grove is currently accepting applications for a Customer Service Representative in the Public Works Department. The ideal candidate will serve as the first point of contact for residents and act as a liaison to various departments within the Public Works Department.

Responsibilities

• Serves as the first point of contact in person, over the phone, and through electronic means for functional areas that have heavy contact with the public.
• Provides customer service and assistance to the public in person, by phone, or by mail.
• Processes the receipt of payments, departmental forms, or applications.
• Supports program goals, objectives, policies, and processes, ensuring they are carried out in both day-to-day and during special operations such as the storm response.
• Coordinates with and supports all Public Works divisions, requiring excellent communication skills.

Requirements

• Completion of the twelfth grade and one (1) year of experience of experience providing administrative support or customer service in an environment with heavy public contact.
• Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Basic mathematical principles.
• Understanding of the organization, operation, and services offered by the City and of outside agencies as necessary to assume assigned responsibilities.
• Ability to understand and interpret federal, state, and local laws, codes, and regulations relevant to the area(s) of assignment.
• Ability to establish and maintain a variety of files and records.
• Ability to perform routine mathematical calculations.
• Ability to communicate clearly and concisely in the English language at a level necessary for successful job performance.
• Ability to lift, carry, push, and pull materials and objects up to 10 pounds and up to 40 pounds when specifically assigned to Animal Services/Animal Shelter.

Qualifications

• Knowledge of records management principles and procedures including record keeping and filing principles and practices.
• Methods and techniques of clerical accounting, coding, verifying, balancing, and reconciling accounting records.
• Basic mathematical principles.
• Pertinent federal, state, and local laws, codes, and regulations.
• Basic principles and procedures of financial record keeping and reporting.
• Understand and interpret federal, state, and local laws, codes, and regulations relevant to the area(s) of assignment.
• Establish and maintain a variety of files and records.
• Perform routine mathematical calculations.
• Read, understand, and review documents for accuracy and relevant information.
• Work and multitask effectively in an environment with frequent interruptions and a high degree of public contact by phone and in person.
• Utilize effective and efficient customer service techniques to interact with internal and external customers, including responding to general inquiries and complaints.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely in the English language at a level necessary for successful job performance.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Skills

• Excellent communication skills.
• Attention to detail.
• Time management skills.
• Ability to work independently as well as in a team.

Benefits

The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match, and more.

Pay

Tentative starting salary range: $18.00 - $22.00 per hour.

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM.

Benefits

• CalPERS Retirement Benefits
• Deferred Compensation Match
• Health Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Short-Term Disability
• Long-Term Disability
• Vacation and Sick Leave
• Personal Days
• Employee Assistance Program
• Professional Development Opportunities

Why work for the City of Elk Grove?

Elk Grove is a vibrant, family-friendly community with low crime rates, excellent schools, and over 270 sunny days per year. The City offers a competitive salary and benefits package, along with opportunities to work with a dedicated team committed to quality customer service, efficiency, and innovation.

Contact Information

To apply, visit our website or contact the Human Resources Department at (916) 478-2230. For more information about the City of Elk Grove, visit our Community Profile page.