Customer Service Representative

About the role

We are an award-winning team of customer service professionals seeking passionate individuals to join City National Bank as on-site Customer Service Representatives. As one of the region’s leading banks, we deliver exceptional service and are committed to excellence, innovation, and continuous improvement.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers’ needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Benefits

• Comprehensive benefits package including health insurance and retirement plans.
• Paid vacation.