Customer Service Representative

Location: Bluffton, Ohio · Full‑time, Non‑Exempt · Department: Deposit Operations · Reports to: Branch Operations Manager

About the role

At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation. Citizens National Bank has an excellent opportunity available in Bluffton, Ohio for a Customer Service Representative. In this role you will develop customer relationships by providing existing and potential customers with a full range of banking products and efficient and accurate services.

Responsibilities

• Build customer relationships by assessing financial needs, explaining account types and services, and assisting in selecting the most appropriate options.
• Anticipate customer needs and cross‑sell the bank’s products and services; make referrals to specialized areas of the bank.
• Open all types of new accounts (personal or business checking, savings, certificates of deposit, credit cards, etc.) and prepare and process all related documents.
• Maintain customer relationships through periodic contact by telephone, letter, and related marketing efforts.
• Assist customers with service requests, address complaints, and research account problems (account maintenance, reconciling checkbooks, direct‑deposit forms, fund transfers, etc.).
• Receive deposits for and pay withdrawals from savings accounts with proper identification and documentation.
• Receive and process wire transfer requests as needed.
• Receive deposits and cash checks, verifying customer balances on checks exceeding the check‑cashing threshold to protect both customer and bank.
• Maintain currency and coin supply per bank policy; remain familiar with all security equipment and safety precautions.
• Balance daily all transactions recorded through the teller station.
• Verify night depository bags and envelopes and maintain accurate transaction logs.
• Comply with all bank, state, and federal policies, procedures, and regulations.

Requirements

• High school diploma or GED.
• Two years’ experience desired in serving the public, building relationships, making referrals, and obtaining sales.
• Stellar written and verbal communication skills.
• High level of professionalism.
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Proficiency in computer software such as Word, Excel, and Outlook.
• Must maintain a well‑developed working knowledge of the bank’s products, services, applicable regulations, and operating systems.
• Ability to manage multiple priorities and meet deadlines.

Benefits

• Medical, dental, and vision insurance.
• Company‑paid life insurance.
• Company‑paid short‑term and long‑term disability.
• Generous paid time off including vacation, sick, personal, and emergency time.
• 11 paid holidays.
• Incentive plan paid quarterly.
• Employee Stock Ownership Plan for retirement.
• Banking perks.