Customer Service Representative
About the role
No heat in the winter. No AC in the summer. A leaking pipe that can’t wait. This isn’t just customer service—it’s being there when customers need us most. We’re looking for a Customer Service Representative who can stay calm under pressure, move quickly, and deliver an exceptional experience every time.
Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com
Our core values include Teamwork: Support the growth & development of team members to achieve personal & professional success; Forward Thinking: Continuously educating ourselves to exceed the industry standard; Customer First: Going the extra mile to exceed expectations; Do What's Right: Uphold the highest standards of honesty & integrity; Committed to Excellence: Focused on results & value high performance.
Responsibilities
- Answer phones & book service calls
- Work with other customer service representatives and dispatchers to achieve daily goals
- Gather, input, and process all necessary information & data into Service Titan
- Effectively utilize appropriate scripts
- Properly complete paperwork in a timely manor
- Digital dexterity to effectively utilize new & existing technologies
- Monitor social media booking platforms
- Contact customers that have requested after hours service
Schedule
This role is 100% on site Monday - Friday
Benefits
- Medical Insurance: Health: 50% of the premium is covered by Cardinal
- Dental: 50% of the premium is covered by Cardinal
- Life insurance: $10,000 is covered by Cardinal
- 401K with a 4% Company Match
- Uniform allowance
- Paid Continuing Education
- Paid Holidays and PTO
- Birthday PTO
- Plus more!