Customer Service Representative

Job Summary

This position is responsible for processing customer orders and providing customers with the information needed to best understand our products and services.

Responsibilities

• Receive and accurately process customer orders via phone, website, email, and EDI systems
• Process internal orders for specialty and house accounts
• Maintain customer-specific order processing procedures
• Provide knowledgeable assistance regarding product availability, pricing, and services
• Contact customers daily to confirm order details and specifications
• Research and resolve shipping, pricing, delivery, and invoice discrepancies
• Review and manage customer backorders
• Handle customer concerns and complaints professionally
• Support the outside sales team with administrative tasks
• Cook up with transportation/logistics departments for shipping quotes
• Process National Account and end-user billing transactions
• Perform additional duties as assigned

Qualifications

• 2–3 years of customer service and/or call center experience preferred
• High School Diploma or equivalent required
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Ability to work in a fast-paced environment with high call volume
• Strong attention to detail and problem-solving skills
• Professional attitude with strong customer service skills
• Ability to work independently and as part of a team