Customer Service Representative

About the role

BWI is seeking a dependable and customer-focused Customer Service Representative to support our Homestead location. This role is essential in delivering excellent customer experiences while supporting sales growth and operational efficiency.

Responsibilities

• Provide professional, courteous, and knowledgeable service to customers in person and over the phone.
• Process customer orders accurately and efficiently, ensuring timely follow-through.
• Follow up on customer requests and backorders to ensure satisfaction and fulfillment.
• Build strong customer relationships while maintaining confidentiality.
• Support sales growth through inside sales efforts and add-on selling techniques.
• Continuously build product knowledge through collaboration with sales reps, vendors, and technical resources.
• Stay informed on products available in the showroom to better assist customers.
• Maintain inventory levels to ensure product availability and timely customer fulfillment.
• Assist with ordering restock inventory under the direction of the Warehouse Manager.
• Participate in physical inventory counts and cycle counts.
• Verify accuracy of product movement within systems.
• Identify slow-moving inventory and assist with sales or transfers.
• Follow company credit policies and cash handling procedures.
• Ensure proper documentation and control of invoices, checks, and credit transactions.
• Participate in safety meetings and assist with loss control initiatives.
• Comply with all company policies and government regulations related to product handling and storage.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and phone etiquette.
• Organized and detail-oriented with the ability to multitask.
• Bilingual.
• Basic computer proficiency (order entry systems, Microsoft Office).
• Experience with RF scanners is a plus.
• Working knowledge of products and applicable regulations is helpful.
• Ability to safely operate a forklift (or willingness to be trained).
• Ability to lift up to 60 pounds.
• Team-oriented with a strong work ethic.