Customer Service Representative

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks

Qualifications

• Knowledge and experience in a printing shop would be preferred
• Print shop experience preferred but not required
• Adobe suite design experience preferred
• Someone who is coachable and has a desire to learn new things everyday
• Strong written and verbal proactive communication skills
• Strong organizational skills, highly organized on emails and workloads
• Desire to continuously look for ways to help people going extra mile with our customers and staff
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Requirements

• Serve as the primary internal representative of the organization
• Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
• Communicate customer requirements to the support team in accordance with company policies and procedures
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
• Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
• Attract potential customers by answering product and service questions and suggesting information about other products and services

Skills

• Strong written and verbal proactive communication skills
• Strong organizational skills, highly organized on emails and workloads
• Desire to continuously look for ways to help people going extra mile with our customers and staff
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Pay

$40,000.00 - $45,000.00 per year

Schedule

Flexible Scheduling