Customer Service Representative

Duties & Responsibilities

• Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Purchases bulk buys on litho and top sheets with management approval.
• Maintains, organizes, and updates customer data.
• Maintains a well-organized workspace.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Other tasks as assigned by supervisor.

Requirements

• Bachelor’s degree preferred.
• 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.
• Able to multitask, manage multiple challenges and work under pressure with multiple interruptions.
• Results-oriented and able to work both independently and within a team environment.

Qualifications

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.

Skills

• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.
• Problem-solving and decision making.

About BCI

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions. BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.