Customer Service Representative

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. New England Excess Exchange (NEEE) is seeking a Customer Service Representative to join our growing team in Barre, VT. The Customer Service Representative is primarily responsible for the organization and administration of the company’s daily workflow and assist with general office duties.

Responsibilities

• Handles all aspects of incoming and outgoing mail including daily trips to the Post Office.
• Responsible for keeping email boxes current at all times.
• Log in new business, renewals, and additional required documents.
• Processes data, copies, faxes, files, maintain records, prepare documents/letters, order supplies.
• Answer and direct phone calls.
• Provide clerical work as assigned.
• Complete special assignments and stay up to date on required procedures.

Requirements

• Valid drivers’ license and clean driving record.

Skills

• High School diploma or equivalent.
• Minimum one year of general office experience.
• Accurate data entry skills – keyboard and number pad.
• Able to perform repetitive tasks accurately.
• Proficient in Microsoft Office Suite.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred