Customer Service Representative

About the role

The Blindster Bunch is seeking an individual with superpowers to join their team. Ideal candidates should have strong interpersonal skills, a passion for helping others, and the ability to make people smile.

Responsibilities

• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
• Build relationships with customers through open and honest communication.
• Handle customer complaints effectively and provide appropriate solutions or alternatives.
• Follow communication procedures, guidelines, and policies.
• Stay up to date with new and enhanced products.

Requirements

• 3+ years of Customer Service experience (preferred but not required)
• 2+ years of Call-Center experience (preferred but not required)
• A High School Diploma or GED

Soft Skillsets

• Ability to adapt to a changing environment and handle multiple priorities
• Excellent writing and analytical skills

Technical Skillsets

• Fluent in English (Spanish is a plus, but not required)
• Ability to type approximately 35+ words per minute
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Experience with Microsoft Outlook
• Experience with Microsoft Teams (preferred)
• Experience with TalkDesk software (preferred)
• Experience with PureChat software (preferred)
• Experience with ZenDesk software (preferred)
• Experience with ePic software (preferred)

Benefits

• Compensation: $20-$22/hr+ commensurate with experience
• Benefits (Available After 60 Days Of Employment): Paid Time Off, Paid Sick Leave, Medical Insurance, Dental Insurance, Vision Insurance, Flex Spending Account, 401(k) plan + employer match

Schedule Details

• Initial Training: 9:00 am - 5:00 pm, Monday - Friday, at our Houston, TX office for the first 60-90 days
• Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am - 5:00 pm, Monday - Friday
• 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
• 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
• Training Schedule: One-on-one training in Houston, Texas office location for first 60-90 days. Additional training provided as needed with business and product changes