Customer Service Representative

Primary Duties and Responsibilities

• Customer Interaction- Always maintain a positive and professional attitude toward customers.
• Bring strong communication skills and a tenacious, solution-oriented attitude.
• Act with a passion for action, always striving to serve the customer – even if it’s ‘not your job’
• Answer incoming phone calls and route as required
• Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution

Order Processing

• Monitor customer service email & forward new POs to inside sales staff for entry
• Provide accurate, valid and complete customer support for all inquiries
• Track and manage orders using our ERP system (Made to Manage), including:
• Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)
• Send order acknowledgement to customer and any revisions thereafter
• Maintain delivery status updates
• Update ERP and Customer with any status changes

Vendor Coordination

• Follow up with Vendors on purchase orders
• Confirm vendor acknowledgements for accuracy
• Expedite orders, as needed, to guarantee delivery dates are maintained
• Detailed order entry and review

Administrative Support

• Aid in coordination of daily shipping, including:
• Receive in UPS and Freight shipments
• Verify shipment for accuracy
• Receive goods into ERP system
• Set up daily outgoing shipments
• Calculate inbound freight, as necessary
• File all documents and order paperwork
• Aid in maintaining Vendor and Customer data in business system
• Provide backup support for team members and other duties, as assigned

Education and Experience Profile

• Professional verbal and written communication skills
• Computer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.
• Quick to learn and/or proficiency in ERP systems (Made to Manage)
• Basic reading, writing, and math skills
• Aid in accounting functions, as required
• Aid in maintaining office supplies

Candidate Attributes

• Strong attention to detail and accuracy
• Team-oriented with a proactive mindset
• Thrives in a fast-paced, growing company
• Eagerness to learn and take ownership

Pay and Benefits

• Competitive Base Salary and annual bonus
• Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA
• Retail plan (401k) with net 4% employer match, plus 5% discretionary profit share plan

About Holland Group

LPE is part of Holland Group, a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, & Pennsylvania. We're building businesses to last, not flip. We’re nimble, entrepreneurial, and growing fast — without the burdens of big-company bureaucracy. The ideal candidate is excited about the role sought, but excited at the potential for future growth opportunities throughout Holland Group.

Current Holland Group Businesses

• Holland Applied Technologies
• Liquid Process Equipment
• Bio Fab Technologies
• W.A. Tompkins