Customer Service Representative

About the role

Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A+ Rating and hundreds of 5-star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.

Key Responsibilities

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information
• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience

Qualifications

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)
• Excellent communication skills – friendly, clear, and confident
• Strong attention to detail and follow-through
• Able to multitask and stay calm under pressure
• Comfortable with computers and software systems
• A team player with a positive, can-do attitude
• High school diploma or equivalent
• Bilingual (English/Spanish) a plus but not required

What We Offer

• Competitive Pay with Bonus Opportunities
• Medical, Dental, and Vision Benefits
• Paid Holidays & Paid Vacation
• 401(k) with Company Match (2%)
• Short- & Long-Term Disability Insurance
• Paid Training & Ongoing Coaching
• Incentive Programs & Team Recognition
• Employee Appreciation Events
• Benefits Start After Only 60 Days
• A Positive, People-First Culture
• Atlanta Braves Season Tickets

Benefits

• Benefits Start After Only 60 Days

Schedule

• Not specified

Pay

• Not specified

Equal Employment Opportunity Employer

Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.