Customer Service Representative

About the role

Join Banko Overhead Doors, a trusted leader serving West Central Florida since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and in-person communication
• Provide excellent customer support by answering questions related to services, pricing, and scheduling
• Accurately enter and maintain customer data in CRM, scheduling, and service management systems
• Schedule and coordinate service appointments based on urgency, availability, and customer needs
• Document all customer interactions with accuracy and professionalism
• Escalate complex or time-sensitive issues to leadership with clear documentation
• Collaborate with dispatch, service technicians, sales, and leadership teams
• Identify recurring customer issues and assist with process improvement initiatives
• Maintain a calm, professional, and empathetic demeanor in all customer interactions
• Support onboarding and training of new customer service team members
• Stay current on company policies, procedures, and product/service offerings
• Protect confidential customer information and follow data security standards

Qualifications

• High school diploma or GED required
• Associate or bachelor’s degree in business, communications, or a related field preferred
• Customer service, call center, or administrative support experience preferred
• Experience using CRM software, scheduling tools, and Microsoft Office
• Strong data entry, documentation, and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced, high-volume environment
• Strong problem-solving and decision-making skills
• Reliable, punctual, and accountable
• Bilingual (English/Spanish) preferred