Customer Service Representative

Austin Wood Recycling (AWR) has rooted itself in service since 1987, cultivating a family-owned atmosphere in the pursuit of responsible stewardship of the land. Our goal is to give back to nature by recycling collected materials from suburban and urban improvement projects using sustainable, environmentally friendly land-clearing practices. We strive to respect natural resources by recycling all organic material, reducing environmental strain, and preventing landfill waste. By creating our line of premium Texas Native® landscape products from recycled organic materials, we manufacture goods from a byproduct of development. As the nation’s largest contract grinding company, the AWR family is committed to continued growth across Texas and the United States, using safe, environmentally sound construction and manufacturing methods while exceeding customer expectations through on-time delivery, friendliness, and dependability.

About the role

We are seeking a Customer Service Representative who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Provide outstanding customer support through in-person and phone interactions.
• Handle inbound and outbound calls to assist customers with inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with clients to ensure satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Requirements

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater.
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave.
• Educational Assistance for Industry-related Certifications.

Pay

Highly competitive salaries based on qualifications and experience.