Customer Service Representative

About the role

This is a full-time remote role for an Insurance Customer Service Representative (CSR). The Insurance CSR will be responsible for responding to customer inquiries, addressing concerns, and providing solutions for insurance-related questions. The candidate will oversee policy updates, process customer requests, and ensure client satisfaction at every touchpoint. Additionally, the role involves collaborating with internal teams to maintain service quality and promote a seamless customer experience. This is a 100% remote opportunity with commissions involved. This is a 1099 role with a minimum of 20 or more hours a week.

Qualifications

• Strong background in Customer Service, with a focus on delivering positive Customer Satisfaction Experience in Customer Support and managing Customer Experience, with the ability to handle inquiries effectively
• Excellent communication and interpersonal skills to address diverse customer needs
• Ability to work independently in a remote environment while maintaining a high standard of accountability
• Detail-oriented with strong problem-solving skills
• Previous experience in the insurance industry or a related field is a plus
• Proficiency in relevant software tools and technologies for customer relationship management
• Proficient in multiple AMS software systems