Customer Service Representative

Job Responsibilities

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Cook up aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Position Requirements

• Minimum 2 years customer service experience
• High School Diploma or General Education Degree (GED)
• Polished and professional demeanor
• Team player with a collaborative attitude
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture
• Excellent interpersonal and verbal communication skills
• Good working knowledge of MS Word and MS Excel
• Stable job history

Physical Requirements

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
• May be required to work overtime, nights, weekends.

About the Role

As a Customer Service Representative at Ascension FBO, you will play a crucial role in ensuring that our customers have a memorable and enjoyable experience. Your responsibilities will involve assisting with various customer needs, coordinating aircraft services, and interacting with both team members and customers in a professional manner. This position requires a combination of technical skills, excellent communication abilities, and a passion for aviation.

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off. Our goal is to provide a supportive and rewarding work environment where you can grow professionally and personally.