Customer Service Representative

About the role

Ascension FBO – Customer Service Representative ARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.

Responsibilities

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Requirements

• Minimum 2 years customer service experience
• High School Diploma or General Education Degree (GED)
• Polished and professional demeanor
• Team player with a collaborative attitude
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture
• Excellent interpersonal and verbal communication skills
• Good working knowledge of MS Word and MS Excel
• Stable job history
• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions. May be required to work overtime, nights, weekends.