Customer Service Representative

About the role

Join our team as a Customer Service Representative in the business aviation industry, where you’ll play an integral part in delivering outstanding customer experiences in a customer-centric and safety-first culture.

Responsibilities

• Assist customers with questions, concerns, hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Communicate effectively with team members via radio and other means.
• Proactively interact with customers to ensure a positive experience.
• Educate customers on pricing and programs.
• Process customer invoices.

Requirements

• Minimum 2 years of customer service experience.
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel.
• Stable job history.

Physical Requirements

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
• May be required to work overtime, nights, and weekends.