Customer Service Representative

About the role

Arrow Exterminators is seeking a full-time Customer Service Representative to provide exceptional service support and administration to both internal and external Service Center customers.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve customer issues, including scheduling services, taking payments, and updating customer files.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Work in a team environment to meet monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Professional appearance.
• Able to work a minimum of 40 hours per week.
• Willingness to work occasional overtime.

Qualifications

• Experience in customer service preferred.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite (company-paid + additional, optional).
• Life insurance.

Pay

The pay is based on experience.

Schedule

Minimum of 40 hours per week, with occasional overtime as needed.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite (company-paid + additional, optional).
• Life insurance.

Company Culture

We are a family-owned and operated business since 1964, serving 16 states. We prioritize the quality and satisfaction of our customers with multiple offices in each state. We are committed to providing a welcoming work environment and a successful company through family values and passionate, highly trained team members.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified individuals. We are also committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. We are a Drug-Free Workplace and perform pre-employment drug screens and background checks on all employees.