Customer Service Representative

About the role

Arlington Toyota is seeking a Customer Service Representative to join our dynamic team. Located in Greater Jacksonville, Florida, we offer competitive pay, comprehensive training, and supportive benefits.

Responsibilities

• Answering phones - taking messages, confirming future reservations, calling overdue customers, and making reservations.
• Maintaining the Rental Fleet - recording mileage, fuel levels, plate expiration, and service details. Charging customers for damages appropriately.
• Cleaning the Rental Fleet - detailing vehicles using provided equipment.
• Making Insurance Claims - assisting customers in filing claims for vehicle accidents.
• Taking Payments - processing payments through dealer management software.
• General Office Work - organizing paperwork, filing, maintaining cleanliness, and ensuring purchase orders and bills are accounted for.

Requirements

• Must be able to work weekends occasionally.
• Positive attitude and adaptability are essential.
• Experience in customer service is preferred but not required.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Basic computer skills.

Skills

• Customer service orientation.
• Adaptability and problem-solving skills.
• Basic computer literacy.

Benefits

• Health & Dental Insurance.
• 401(k) plan.
• Paid Time Off.
• Paid Holidays.

Pay

Competitive pay based on experience.

Schedule

Monday through Friday, with occasional weekend work required.