Customer Service Representative

Duties And Responsibilities

• Demonstrate a sincere desire to assist customers and put their needs first.
• Communicate effectively, based on a customer’s mindset.
• Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations.
• Process purchase orders and enter sales orders into ERP database Microsoft Dynamics.
• Ensure that the order entry, shipping, and billing information is accurate for each order.
• Verify product, price, freight terms, credit terms, and other conditions of sale.
• Manage time effectively.
• Enter a large volume of orders and respond promptly to customer inquiries.
• Ensure attention to detail and accuracy is paramount.
• Responsible for double-checking own work, and the work of others, to limit errors.
• Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting.
• Provide information to customers in response to inquiries about products and services, via email and phone.
• Handle complaints or returns received directly from our customers, or through other internal departments.
• Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up.

Requirements

• Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills.
• Must be able to work independently, accurately, and be detailed oriented.
• Prior experience with ERP system Microsoft Dynamics will be given strong consideration.
• Ability to effectively communicate in a positive and comprehensive manner.
• Strong phone contact handling skills and active listening.
• Able to multi-task, prioritize, organize, and manage time effectively.
• Able to manage multiple priorities.
• Strong interpersonal skills and the ability to work in a team environment as well as independently.
• Detail-oriented, quality conscious, and a self-starter with organizational skills.
• Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, and the internet.