Customer Service Representative
AOSN is a United States-based, privately-owned veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists in surgery, dermatology, oncology, dentistry, ophthalmology, cardiology, and internal medicine. We are the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents, delivering unsurpassed care to patients and peace of mind for pet owners.
About the role
We are seeking a Customer Service Representative to join our team at The Pet Dentist, part of AOSN. The ideal candidate will be energetic, positive, upbeat, take initiative, and be committed to the needs of the clinic. Additional qualities include punctuality, willingness to teach others and share ideas, openness to diversity, adaptability to change, accountability, and the ability to see the big picture.
Responsibilities
- Demonstrate excellent relations with clients and pets in the waiting area and exam rooms
- Exceed client expectations of service
- Perform housekeeping and maintenance tasks
- Maintain accurate record keeping
- Cross-train for front office receptionist duties, including telephone and computer tasks
Requirements
- Previous experience or training/education in a veterinary facility (required)
- Experience with ezyVet (a plus)
- Friendly, outgoing, and “people-oriented” personality
- Excellent communication skills
- Capability to learn new techniques, treatments, and accept change
- Team player mindset
- High school diploma or GED equivalent
- Dependable attendance
- Willingness to work outside scheduled hours if needed
Benefits
- 5-day work week (Monday – Friday, 9:00 am – 5:00 pm)
- Paid vacation
- Paid holidays
- Competitive wages
- Medical, dental, vision, dependent care FSA, and short-term disability benefit options
- Various voluntary benefits, including hospital indemnity, accident, and critical illness coverage
- 401K with employer match
- Continuing education (CE) opportunities
- Uniforms provided
- Discounts on services and medications for employee pets
Schedule
Monday – Friday, 9:00 am – 5:00 pm (some travel may be required).