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Jobs · Customer Service · Maryland

Customer Service Representative

American Home Contractors · Fulton, MD · 2 mo ago
On-siteCustomer Service$21–$24/hrFull-time

Job Description

American Home Contractors is on the hunt for a Customer Service Representative to join their growing, high-performing team. The ideal candidate thrives in a fast-paced environment, helping people, and staying one step ahead.

Responsibilities

  • Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
  • Drive the follow-through: Complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.
  • Text in real-time: Use the Podium dashboard to communicate with customers quickly and professionally.
  • Keep the system clean: Update the CRM (Zoho) with precise notes and status changes.
  • Support every team: Interact with nearly every department, acting as the glue between customers and the rest of the company.

Qualifications

  • You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
  • You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
  • You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
  • You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
  • You’re detail-obsessed. Accuracy is a must in this role.
  • You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.

Benefits

  • Business casual attire atmosphere
  • Excellent training and support
  • Professional small office with a friendly touch
  • Work during traditional business hours
  • Earn competitive pay
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Donation matching
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

What We Offer

  • Full-time, in-office position based in Fulton, Maryland
  • No remote work

How to Apply

To apply, send your resume and a quick note on why you’re the customer service star we’ve been searching for.

Compensation

$21.00 - $24.00 per hour

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