Customer Service Representative

About the role

American Concrete Products is a leading manufacturer of quality concrete products for various industries. We are currently seeking a Project Coordinator that will provide operations and customer service support function(s). Primary Objective: Support Sales with estimates and provide post-sale customer service.

Responsibilities

• Execute the production of estimates, price lists, proposals and solicit vendor quotes in order to bid projects
• Review and interpret construction documents (plans, specifications) and perform quantity takeoffs for estimates
• Communicates with Sales, Customers and Engineering Staff to ensure estimates are accurately submitted on deadline
• Communicates directly with customers about delivery dates, price change orders, add-ons, accessories or new scope
• Produces accurate bill-of-materials for estimates and/or structures being planned for production
• Assists with ERP System Part Creation, Sales Order Entry, Part and B.O.M. Maintenance across all sites
• Follows up on site-direct shipments from vendors, obtains and files Proof of Delivery (P.O.D.) and notifies customers
• Maintain library of vendor price-lists to ensure documentation is accurate and up-to-date
• Answer and return Customer phone calls in a timely manner and handle issues swiftly and professionally
• Job requires some out-of-town travel to jobsites and plants in other states, less than 10% of the time

Skills

• Ability to interpret technical documentation (i.e. Construction Documents)
• Ability to interface regularly with Customers over phone, email and web-conferences as needed
• Resourceful and information seeking, does not assume information will be provided to perform critical tasks. Demonstrate ability to problem solve, think quickly and respond to Customers and Staff in a timely manner
• Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests
• Ability to self-manage priorities and follow up with internal and external Customers
• Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results
• Self-starter who is engaged and interested in actively learning about the company's products and processes
• Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations

Requirements

• Strong communication skills (verbal and written)
• Strong analytical/critical thinking skills
• Demonstrated proficiency in REVU Bluebeam required.