Customer Service Representative

About the Role

AlphaGraphics Las Vegas is seeking a full‑time Customer Service Representative (CSR) to build and maintain positive relationships with customers, serving as the main point of contact by phone and in person in a high‑call‑volume environment.

Responsibilities

• Serve as the main point of contact for customers, handling a high volume of calls and in‑person visits.
• Convey expertise in products, services, and capabilities to customers.
• Educate the community and customers about external key offerings.
• Communicate customer requirements to the support team following company policies and procedures.
• Provide information about products or services, take or enter orders, cancel accounts, or address complaints via telephone or in person.
• Enter orders accurately in Printsmith and Printspeak, follow written procedures, and track open jobs.
• Determine charges, collect deposits or payments, and arrange billing.
• Attract potential customers by answering product and service questions and suggesting additional offerings.

Qualifications

• Reliable attendance and punctuality.
• Professional, courteous phone presence in a high‑volume call environment.
• Customer service experience, including assessing needs and meeting service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Ability to accurately enter orders and follow written procedures; training provided on Printsmith and Printspeak.
• Desire to continuously help people and improve processes.
• Problem‑solving skills, including weighing alternative approaches to find the best solution.

Benefits

• Free uniforms
• Health insurance
• Vision insurance
• 401(k) with matching
• Bonus based on performance
• Paid time off
• Training & development
• Opportunity for advancement
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks

Pay

$18.00 – $21.00 per hour

Schedule

Full‑time, Monday through Friday, 8:00 AM – 5:00 PM. Reliable attendance and punctuality required.