Customer Service Representative

Our tight-knit team in Wood Dale is a 28-year-old family-owned and operated business. Most of our team has been with us for 5 or more years, fostering a great work environment for team-oriented individuals. The owner hires "co-workers" rather than "employees," prioritizing a friendly, low-stress atmosphere.

About the role

We’re looking for a highly collaborative and dependable Customer Service Representative (CSR) to join us full-time, onsite. This role is ideal for someone driven by the opportunity to contribute to the success of a local business. You’ll work as part of our sales team, engaging with clients alongside our outside sales representative.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey the company’s expertise in products, services, and capabilities to customers.
• Communicate customer requirements to the production team.
• Confer with customers by telephone or in-person to provide information about products or services.
• Handle order entry, estimate generation, collect deposits or payments, or arrange for billing.
• Answer product and service questions to attract potential customers and suggest additional offerings.

Requirements

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify strengths and weaknesses of alternative solutions or approaches to problems.
• Past CSR experience is preferred but not necessary—we will train the right, enthusiastic team player.

Benefits

• Competitive compensation ($18.50 per hour).
• Company-funded IRA contribution (eligible after 12-month anniversary).
• Company-subsidized health insurance.
• Paid vacation and sick days.
• Paid holiday time off.
• Birthday lunches and employee appreciation events.
• Career path development opportunities.
• Full-time, 8-hour shift (Monday to Friday, fully onsite).
• Low-stress, team-oriented work environment with a focus on collaboration, humanity, fun, and laughter.

AlphaGraphics is an established leader in the printing, design, and sign industries. Our mission is to partner with small businesses and consumers, providing high-quality solutions that make life easier. We offer training programs in management, sales, operations, print, signs, design, and marketing—welcoming applicants with or without experience.