Customer Service Representative

Responsibilities

• Cultivate a positive image of the company and its employees through integrity and trustworthiness.
• Act as the primary point of contact for customers, addressing their needs, requests, and concerns promptly and professionally.
• Navigate and operate multiple programs efficiently to manage customer calls, information requests, order delays, and backorders, ensuring accurate and timely order status updates and confirmations.
• Enter orders for basic stocked products and provide feedback on customer quotations.
• Become knowledgeable about Alliance's door and millwork products to contribute to a collaborative and team-oriented work environment.
• Collaborate with team members to plan and foster a supportive atmosphere that encourages teamwork and success.
• Operate independently with minimal supervision in a fast-paced environment, handling frequent interruptions.

Core Skills & Qualifications

• At least two (2) years of experience in a customer service-oriented office environment.
• Familiarity with the millwork industry or the building industry is preferred.
• Ability to communicate effectively and professionally in both written and verbal exchanges.
• Significant experience with Outlook, Word, and Excel software.

Pay

$24.00 - $26.00 per hour

Benefits

• Medical/Dental/Vision insurance with employer contributions.
• Health Savings Accounts (HSA's) with employer contributions.
• Retirement Plan.
• Paid holidays, paid time off, and paid bereavement leave.
• 401K.
• Growth and development opportunities.

About the Role

Alliance Door Products is a community of caring and motivated professionals dedicated to delivering exceptional service and quality products. As an industry-preferred employer, we value integrity, teamwork, and continuous growth. We offer a supportive team with diverse backgrounds and career experiences, fostering a culture of respect, honesty, and excellence.

Schedule

This is a full-time position, Monday through Friday, based at our office location.

Position Closing Date

July 20, 2026