Customer Service Representative

About the role

The Elite Brand Since 1893, Allen Brothers is committed to providing the world's greatest ingredients to the world's best chefs. Our mission is to provide the world's greatest ingredients to the world's best chefs.

Responsibilities

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock per regular ordering process, offering substitutions where available.
• Work with outside sales team to report irregularities and issues.
• Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors, and fellow employees.
• Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Aid in processing special orders and customer price lists.
• Aid in running credits as approved by management.
• Aid in AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and participate in sales activities as needed.
• Add additional projects or tasks as assigned.

Requirements

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required.
• Experience with Canopy system a plus.

Qualifications

• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

Skills

• Customer service skills.
• Product knowledge.
• Technology and computer skills.

Benefits

• Paid Vacations
• Paid Holidays
• Health, Dental and Medical Benefits
• Life Insurance
• 401k
• Employee Stock Purchase Plan

Pay

• Weekly pay

Schedule

• Sunday through Thursday 11am-7:30pm