Customer Service Representative
All Volusia & Flagler Heating & Air, LLC · Ormond Beach, FL · 3 wk ago
On-siteCustomer Service$17–$19/hrFull-time
Benefits
- Bonus based on performance
- Training & development
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
What You’ll Do
- Greet and assist customers over the phone with a warm, professional attitude
- Answer and manage inbound/outbound phone calls
- Schedule and confirm appointments
- Draft customer correspondences, contracts, and service documents
- Maintain organized filing and record-keeping systems
- Support the team with general administrative duties
- Participate in our Emergency After-Hours Dispatch Phone rotation (additional pay provided)
What We’re Looking For
- A positive, supportive, and bright personality
- Prior experience in customer service, administrative, or office support roles
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Detail-oriented with a proactive attitude
- Bilingual a plus (but not required)
- Comfortable using CRMs, Microsoft Office, Excel, QuickBooks, and general office software
Why Work With Us?
- We foster a culture where work-life balance is prioritized, and every team member—from technicians to office staff—is treated like family.
- We provide clear communication, expert service, and peace of mind to every customer we serve.
- We offer flexible, job-stable, and high-paying careers.
- We have a growing industry with nearly 115,000 job openings by 2026.
- We offer opportunities to work in high-tech, innovative fields.
- We provide a variety of career paths within the HVACR industry.
Compensation
$17.00 - $19.00 per hour
Job Growth
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies
New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths
Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.